Journal papers
Conference Papers
Books and Cases

 

 

 

 

 

Lee, Y., Weng, S., Stanworth, J. O., Hsieh, L., & Wu, H.-H. (In press). Identifying Critical Dimensions and Causal Relationships of Patient Safety Culture in Taiwan. Journal of Medical Imaging and Health Informatics.

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Stanworth, J. O., Warden, C. A., & Hsu, R. S. (2014). The voice of the Chinese customer: facilitating e-service encounters. International Journal of Market Research.

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Stanworth, J. O., Hsu, R. S., & Chang, H. T. (2014). Service quality of the Chinese. Service Business.

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Warden, C. A., Stanworth, J. O., Ren, J. B., & Warden, A. R. (2013). Synchronous Learning Best Practices: An Action Research Study. Computers & Education, April, 197-207. IF - 2.621

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Tang, Y.-T., Stanworth, J. O., Chen, W.-T., Huang, S.-W., & Wu, H.-H. (2013). Toward a measure of Chinese hypermarket retail service quality. Total Quality Management & Business Excellence.

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Stanworth, J. O. (2012). Deep supply relationships: influencing outcomes by managing supply service quality. Production Planning and Control, 23(7), 541-552.

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Warden, C. A., Stanworth, J. O., Huang, C. W., & Chen, J. (2012). Strangers in strange lands: The importance of local observation in retail positioning. International Journal of Market Research, 54(6) 75-97.

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Stanworth, J. O. (2009). Developers and terminators in hypermarkets' relationships with Chinese customers. Asia Pacific Journal of Marketing and Logistics, 21(2), 280-293.

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