Journal papers
Conference Papers
Books and Cases

 

 

 

 

 

Su, H.-J., Yang, C. S., & Stanworth, J. O. (2014). A summer adventure in Taiwan: Academics, society and culture. In EAIE Prague 2014. Prague: EAIE.

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Hsu, R.S. & Stanworth, J.O., 2014. The Tao (pathway) that we move along: contemplation, contextualization and empirical investigation of Chinese theories of work motivation. In 2014 IACMR Conference. 2014 IACMR Conference. Beijing, China P.R.C.: IACMR.2014 IACMR Conference

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Stanworth, J. O., & Hsu, R. S. (2013). Chinese service quality: developing a construct and its interpretation. In M.-H. Huang, A. Parasuraman, & K. N. Lemon (Eds.), 2013 Frontiers in Service Conference. Presented at the 2013 Frontiers in Service Conference, Taipei, Taiwan. R.O.C.

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Hsu, R. S., & Stanworth, J. O. (2013). Situated adoption theory: Chinese customers in adoption. In M.-H. Huang, A. Parasuraman, & K. N. Lemon (Eds.), 2013 Frontiers in Service Conference. Presented at the 2013 Frontiers in Service Conference, Taipei, Taiwan. R.O.C.

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Chou, H., Stanworth, J. O., Tsai, C., & Hong, P. (2013). The Service Relationship in a Chinese Collectivist: the Customer’s Perspective. Tenth AIMS international conference on management. Presented at the Tenth AIMS international conference on management, Bangalore, India: Indian Institute of Management.

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Stanworth, J. O., & Hsu, R. S. (2012). Conceptualizing the interdependent social actor in self-service technology adoption. The 12th International Research Conference in Service Management. Presented at the The 12th International Research Conference in Service Management, La Londe (France): IAE, Marseille Universite.

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許書瑋, & 王慕容. (2011). Chinese attitude to service technology. In 鄭伯壎 & 朱瑞玲 (Eds.), 第七屆華人心理學家學術研討會. Presented at the The 7th Chinese Psychologists Conference, 中央研究院人文社會科學館國際會議廳.

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王慕容, & 許書瑋. (2011). Chinese predisposition to service: a hierarchy of motives. In 鄭伯壎 & 朱瑞玲 (Eds.), 第七屆華人心理學家學術研討會. Presented at the The 7th Chinese Psychologist Conference.

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Hsu, R. S., & Stanworth, J. O. (2011). Designing co-creation in collectivist social contexts: Scripts and improvisations. In R. Verma (Ed.), QUIS 12. Presented at the The 12th International Research Symposium on Service Excellence in Management, Cornell University (U.S.A.).

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Chen, L. S., & Stanworth, J. O. (2010). Pretty Dead” - Chinese perceptions towards adoption of self service technologies. Association of Chinese Management Educators.

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陳威廷, 王慕容, & 吳信宏. (2010). 零售業服務品質衡量量表建立-以全聯為例. CIIE Conference. Presented at the CIIE Conference, 論文佳作.

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Stanworth, J. O., & Hsu, R. S. (2010). Operating the Chinese internal service encounter: An explanation through internal service encounter quality and (dis)satisfaction. Presented at the ISES Global Conference on Service Excellence.

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Stanworth, J. O., & Hsu, R. S. (2010). Technology in service: a Chinese relational quo vadis? 2010 Conference on E-business.

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Stanworth, J. O., & Hsu, R. S. (2010). Technology in service: a Chinese relational quo vadis? 2010 Conference on E-business.

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Stanworth, J. O., & Hsu, R. S. (2010). Understanding Chinese internal service encounter quality: In V. Chen (Ed.), The xx acme international conference on pacific rim management.

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Hsu, S. R., Stanworth, J. O., & Chang, H. T. (2009). The service predisposition in a Chinese context. QUIS 11. Presented at the QUIS 11, Wolfsburg, Germany: Katholische Universitat Eichsatt-Ingolstadt.

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Stanworth, J. O. (2009). Using QBL Online for Better Writing and Class Management. Presented at the 中區技職校院獎勵大學教學卓越區域教學資源中心計畫, Overseas Chinese University.

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Stanworth, J. O. (2009). Service innovation: localizing service quality for Chinese cultural preferences. 2009 Annual Innovation Summit. Presented at the 2009 Annual Innovation Summit, Shanghai (China P.R.C.).

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Stanworth, J. O., & Wang J. (2009). Service quality in a Chinese cultural context. The Conference of Information Management and Digital Content. Changhua University of Education.

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Stanworth, J. O., & Warden, C. W. (2009). Business to business customer service and outcomes. In W. Wu (Ed.), 19th International Conference on Pacific Rim Management. Presented at the 19th International Conference on Pacific Rim Management, San Franscisco (U.S.A.): Association of Chinese Management Educators.

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Chang, H. T., Hsu, R. S., & Stanworth, J. O. (2009). Service quality in a Chinese context: behavioural drivers. The Conference of Information Management and Digital Content. Presented at the The Conference of Information Management and Digital Content., Changhua (Taiwan R.O.C.): National Changhua University of Education.

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Stanworth, J. O., & Chen, S. (2009). The internal service encounter in a Chinese cultural context. In L. Altinay (Ed.), The 4th International Conference on Service Management. Oxford, U.K.: Oxford Brookes University.

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Stanworth, J. O., Wang, J., & Wei, M. (2008). De Lai Scooter Store. IMCONF 2008: First international conference on case studies and critical incidents. Presented at the IMCONF 2008: First international conference on case studies and criticdal incidents, National Cheng Kung University (Taiwan R.O.C.).

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Stanworth, J. O., Warden, C. A., & Huang, S. (2008). Hypermarket service quality with a Chinese flavour. INFORMS Marketing Science - annual meeting.

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Stanworth, J. O., & Chen, S. (2008). A Chinese perspective on the internal service encounter. In H. S. Mahmassani (Ed.), INFORMS (Institute for Operations Research and Management Science). Presented at the INFORMS (Institute for Operations Research and Management Science), Washington DC (U.S.A.): INFORMS.

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Stanworth, J. O., Warden, C. A., & Huang, S. (2008). Service Myopia? Chinese Customer Centric Benefits in Hypermarkets. In K. H. Kim (Ed.), 2008 Global Marketing Conference. Presented at the 2008 Global Marketing Conference, Jiao Tong Unviersity, Shanghai (China P.R.C.): Korean Academy of Marketing Science.

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Stanworth, J. O., & Baillargeon, S. M. (2008). B2B Relationships: Satisfiers and Dissatisfiers of American and Canadian SMEs in Deep Partnerships. In S. Llosa, K. Goudarzi, & C. Orsingher Eds., 10th International Research Seminar in Service Management. Presented at the 10th International Reserach Seminar in Service Management, La Londe (France): Universite Paul Cezanne, IAE.

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Stanworth, J. O., & Chang, C. –. (2007). The Service Encounter: Understanding Chinese Customers Satisfying and Dissatisfying Incidents with the use of E-Service. 2007商業現代化學術研討會. 國立高雄應用科技大學國際會議廳. Presented at the 2007商業現代化學術研討會. 國立高雄應用科技大學國際會議廳, 國立高雄應用科技大學.

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Stanworth, J. O., Warden, C. A., & Huang, S. (2007). Differentiation through service: the Chinese customer perspective. In S. Bharadwaj, J. K. Han, D. B. Montgomery, & C. T. Tan (Eds.), INFORMS Marketing Science Conference.

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Stanworth, J. O. (2006). Becoming a Global Citizen: The Challenge for Managing Consumption in a Chinese Environment. . 南台灣社會研究的先聲 ─ 從理論到實踐. Presented at the . 南台灣社會研究的先聲 ─ 從理論到實踐, 國立屏東教育大學: 國立屏東教育大學.

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Stanworth, J. O., & Lee, W. (2005). Key Concepts in the Design of Service Delivery Systems: How Well does QFD meet Expectations. In W. Wu (Ed.), Cross Straights Conference on Management and Finance. Presented at the Cross Straights Management Conference on Management and Finance, National Cheng Kung University (Taiwan R.O.C.): National Cheng Kung University.

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Stanworth, J. O., & Mahesh, V. S. (1998). The Professional Service Firm: Designing Delivery Systems. In P. Eiglier, E. Langeard, & V. Mathieu (Eds.), 5th International Reserach Seminar on Service Management. Presented at the 5th International Reserach Seminar on Service Management, La Londe (France): Universite Paul Cezanne, IAE.

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